Special thanks to Joyce

I may have mentioned my family are going on holiday to London. 🏴󠁧󠁢󠁥󠁮󠁧󠁿 We are visiting a lovely family member whom we haven’t seen since before the first lockdown.

🐕 This morning we packed our bags, took the dog to our friend’s house, then headed into town on the bus for some lunch as we “had plenty of time to spare”. Or so I thought…

📌 Whilst walking to the train station, realisation dawned on me. The train tickets were still proudly pegged to the notice board were I left them.

😥 We went to the ticket office, waited frantically in the queue only to be told “no tickets no travel”. I had the booking reference, the seat numbers even the credit card I paid on but the answer was still no.

😭 I was given the number for Northern Railway who I’d booked with, I called them and was passed from person to person, I was told I could rebook for the sum of £280 pp. I had originally paid less than £100 for all 3 tickets. We don’t have that kind of money. I looked at my little boys excited face and burst out crying. I’d ruined his holiday.

🧍‍♀️Just when all hope was lost, a lady from the ticket office came out. She told me if I could get the original tickets she would book us onto the next train.

🚕 I left my husband and son at the ticket office and hopped in the station taxis. I explained to the driver and amazingly he drove like a madman to my house (not something I’d normally encourage but on this occasion I was so grateful 🙏).

🎟 Returned triumphantly waving the tickets. Joyce the ticket officer true to her word put us on the next train. Although she’ll never see this, I can’t thank her enough for saving my little boys holiday. Your kindness has meant the world to us. ❤❤❤

We are on our way. ❤️